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Step 3: Visit our Knowledge Base to see if we can answer your query, and to check the case is within our remit. This will give them a chance to fix a mistake or an omission. We provide a directory of recommended UK garages providing car servicing, car repairs, MOTs, tyres, exhausts and more. Don't give unnecessary detail. Consumers need motor vehicle ombudsman to resolve second-hand car Common questions Finding the right ombudsman The Opposition's consumer affairs spokesperson, Roma Britnell, said rather than create another level of bureaucracy, the government neededto fix the system already in place. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. In most states or territories, when you have a disagreement with a car dealer about your rights you need to go to a civil and administrative tribunal to resolve the dispute. In order for us to assist with resolving your dispute, there are some steps you need to take in advance of us looking into your case: Step 1: Firstly, check if the business is signed up to one of our four Codes of Practice. Read more. If we do not intend to take further action on your complaint, we will explain why. Trading as CMG Automotive, Automax claims to be one of the biggest independent used car dealers in Victoria. Home | Victorian Ombudsman Learn more about the Investigations process. If you're making a complaint and you give us your name and contact details, we may forward them on to another person or organisation. There are also statutory warranties that apply to used cars in each state and territory. Mr Gogia isn't the only person who has had trouble with a vehiclefrom Automax. Report noise from train and tram maintenance to EPA's 24-hour pollution hotline on 1300 372 842. Mr Gogia said within three monthsthe engine "was totally kaput". Ms Rose said buying a defective second-hand can be crippling for people, particularly if they took out a loan to purchase the vehicle. How to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car, Private car parks rights and responsibilities, if you receive a fine, debt collection practices. A motor vehicle ombudsman would provide a quick, fairand accessible access to justice," he said. . CMG told VCAT "none of the consumer guarantees" had been breached and "it was a failure by Mr Moon to maintain the vehicle to an acceptable standard which ultimately brought about its sudden demise". She didn't respond to the questions personally. CMG Automotive did not respond to the questions we sent. "We've seen a huge impact on women and single mums, family violence victims who don't have the car as a means to flee so that's actually their safety being impacted. Motor Vehicle Disputes Tribunal | Ombudsman New Zealand A smartphone, computer and letter appear, illustrating the different ways to contact the Ombudsmans office. "We found that pretty much everyone we spoke to knew someone who had an issue with a dodgy car sale that had been sold to them, and they've struggled to get redress," Jarni Blakkarly from Choice said.