Koninklijke Philips N.V., 2004 - 2023. You will be using Bluetooth to transfer your therapy results to the DreamMapper app. For patients with an Android (Android version 7 or higher required) or Apple (iOS version 10 or higher required) mobile device, please download the DreamMapper mobile app from your respective app store. In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips Respironics issued a voluntary recall notification. Apologize for any inconvenience. As new information and options become available to help our customers we will switch our operations accordingly. Enter the captcha characters. Dont have one? Accept terms and conditions. Per Philips Respironics, products that are not affected may have different sound abatement foam materials, as new materials and technologies are available over time. You can refuse to provide the Authorization for Collection and Use of Sensitive Information. You are about to visit the Philips USA website. (, Sign up to the Philips newsletter for exclusive offers, Register your purchase to unlock the benefits, 1. The recall effects millions of units and replacement isn't coming for a long. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. You can find the list of products that are not affected here. This is a potential risk to health. In the article, Dr. Barone discusses the risks of abruptly ending treatment versus using a recalled device. Please be assured that our teams are working on a comprehensive remediation program to support patients with an affected device. Once Philips Respironics has confirmed payment details and your acceptance of the estimate our service department will complete the repair or service and return the device to the shipping address you provide on the "Request for Service" form. What information do I need to provide to register a product? Periodically, DreamMapper data is analyzed to determine where improvements can be made to the application and to determine the frequency that functions within the application is used. Create a new password following the password guidelines. 1. Philips Respironics is initiating its repair and replacement program in other countries and expects the program to be underway in most markets by the end of September 2021. As we learn more, we will update our customers via email and the CPAP community at large using this blog. Countries where the receiving parties are located:Japan, Europe, etc. Please be assured that we are treating this matter extremely seriously, and are working to address this issue as efficiently and thoroughly as possible. After careful analysis, we issued a Recall Notification in the US and a Field Safety Notice in other markets.

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