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Environmental forces we cant control can also result in delayed deliveries of packages. I suggest literally apologizing all you can but not giving into the refund until you have to (like if you start losing cases with the platform or facing some sort of penalties). 05-14-2017 We use cookies to give you the best experience on our website. What if we tell you theres a better alternative to managing your mails than USPS. Sat: 10am to 6:30pm PST There are many things that can delay an order past its original expected delivery date - poor road conditions, weather, and deliverability of the location are a few examples. I called USPS to receive an update. In addition, you can also contact US Mail Service directly at 1-800-275-8777. Could mean the vendor just created the label, or that the USPS is not moving fast/scanning things like they should be due to a backlog. The USPS Track & Confirm app is an excellent tool for customers who want to keep track of their packages when they are not at home, work, or other places where they might have access to a computer. This scan may appear multiple times from the same facility and/or on different days as it is processed or in transit. If there's a bad weather condition for a certain period of time, it tends to slow down the shipment and this includes both the air transportation, land transportation or even water . The service includes US Mail Service Tracking and $100 insurance cover, although additional cover may be purchased. If you receive the item, then I would pay the seller if they refunded you. It sets a flag on the package record in the database to trigger an update whenever the record has a new entry. This sucks, but it isn't the worst thing in the world because USPS probably still has your package, but it's sort of in no-man's land. In these facilities, machines automatically sort all packages regarding shape and site. Call on this number and the customer service representatives will help you to locate your mail item. All items shipped internationally are DDU (delivered duty unpaid). Just wanted to know if it's me having bad luck or this is the. The package will have been dropped off and the tracking should note the delivery date/time. Therefore, customers sometimes experience problems like a package stuck in transit USPS without moving, a lost or damaged box, or even a USPS tracking system failure. I'm currently in the same boat had a package sitting "waiting for package" for january till late march and last update was 29th of march and is "in transit". Enough time to trigger an "in transit" event. Went to the post office where I mailed it and was told to go online and fill out a complaint. A few examples include the following: Damaged in transit After about a week of dealing with UPS and USPS, I just refunded my customer and never did find out what happened to the package. Since there are thousands of packages in USPS shipping infrastructures, a package can easily get lost, especially a small one. On Monday, the 7 Investigators showed you how thousands of packages were bottle-necked at the Allen Park USPS distribution center. Your sales receipt if you bought insurance at the Post Office, Your email confirmation if you shipped from website, The shipping confirmation email you received from an online retailer, The bottom peel-off portion of your US Mail Service Tracking label, Find tracking number on the Sales receipt, if you bought insurance at the Post Office, Check the confirmation Email from US Mail Service or your online store, See a bottom peel-off portion of US Mail Service Tracking label, The back of the orange slip you received if you missed a US Mail Service delivery.