My next question How can I make this work for Record Producers? An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). I've updated the article. Well done. Thank you for sharing. Do you know if it is possible to retrieve the modified label? Thank you for taking the time to read this, I hope this can be useful in the future. The purpose of the business rule is to overcome the issue this article is about. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. Is there a proper earth ground point in this switch box? This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I havent seen or heard of this issue. They are still appearing although the visibility has been set to false during the form-filling process. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. As I saw in the docs, variables.name notation is not supported in Service Portal. All of these are extended from the base Catalog Item (sc_cat_item) table and used to request fulfillment from your . For extended tables (such as incident) you can override the label for a higher-level table (such as task) just by changing the table name on the label record and doing an Insert rather than a save. Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? I can log the value from the business rule so I know its being set correctly there. We are using Istanbul Patch 3 . My users certainly enjoy it. The client would like the user to be able to select an Incident Category as well as an Incident . Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. Thanks for the script, it works pretty well on backend. Option to customize record producer using , Often a simple and straight , less customization. Great Solution Mark! Record producer variables are stored in the question_answer table. For the itemVars while loop, And within the producerVars while loop. 1000+ character string fields, the result of is that half the label background changes color rather than the whole label! This should work better. Color and styling is even more problematic in this case so its not included. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. 1. When the user submits the incident I would like to grab the modified label and insert it in the incident description. You can also view the icons within. The topic is Introduction to Record Producer in ServiceNow. That way, you can have one shared field that will be available to almost everything that youll usually use with record producers. I dont know of any reason why it wouldnt work. That might just do the job.. I think if you replace that with item_option_new then it will work better. How do I get the current date in JavaScript? // Store empty variables as string of commands The primary difference is in the way the elements need to be selected from the DOM.

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