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Existing customers can get help via the app. I went to transfer the money over to my other account, just in case the card wasn't working [but] it didn't let me transfer it., I was in the middle of the shopping centre trying to text Monzo, and they texted me back and said my account had been frozen, and they couldn't tell me why or when it was going to unfreeze, she continues. Theres more here about two ways to pay. If the account is closed itll probably return to the sending bank, If you have evidence of the account being closed provide it to the entity refunding you, they may require this evidence to have it paid anywhere else for AML reasons. Why have I received an email about a refund from my closed account? If you have a Monzo Plus or Premium subscription youll need to cancel that first by following the below steps: If youd still like to proceed with closing your account please complete the below steps: Existing customers can get help via the app. Carrickmines Handicap Chase (Grade B) - GG.co.uk Existing customers can get help via the app. 09446231). Would be nice to know, in at least a vague sense, the criteria, so as a customer I can try to avoid falling into it. ! Information about our Personal Current Account Services, Please log in and verify your identity by recording a short video and taking a photo of one of your ID documents, Once weve verified you, youll be able to give us the details of another UK account for us to forward the money to. Dedication & Commitment Maiden Plate(For all Maidens) - GG.co.uk Otherwise criminals would quickly figure out how to get around them! Im not in a sticky situation either way, but just keen to know how this side of it works before I use it again - Ive checked Help section and googled this, but come up with nothing so far. Monzo Bank Limited is a company registered in England and Wales (No. Thats to do with fraud and AML law - if they are giving him two months its not that. Financial crime is a serious problem across society. If the refund is for the full value of the purchase, there will often be some left over which well put back into your current account. Monzo Bank Limited is a company registered in England and Wales (No. Some customers posting on it report having up to 30,000 stuck in frozen business accounts and say they. Monzo closed my account but I have a loan with them : r/monzo - reddit Monzo can not (by law) tell the customer this is why their account has been suspended.