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Hi @Crashedagain. Contacting Virgin Media. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. You can contact Virgin Media customer services on Twitter @virginhelp. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. ?I want to open a new email address not close my Virgin Media account.That being said I really, really have on a few occasions over 18 years.The only relevant part to me in the whole reply was, "The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. Sign in to My Virgin Media Learn more, Have I helped? I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Television; For business; Webmail; Sign-in; . If you want to know more, the updated sections are 6.6 - 6.9. This may make getting contacting them faster and more efficient in the future. Virgin Media Service Email Postal Address There shouldn't be any need to enter any card details Crashedagain, are you using this site here? Selectra is currently closed. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . 06:10. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. on When contacting Virgin Media, they will never ask you for your password for any of the services they provide. 15:15. Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. This includes the availability of email addresses, phone numbers and callback forms. I can confirm the number you were called from is not us. In order to do so I will need a little bit more detail so I will send you a private message. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to.