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Spoke to an agent on webchat today, and pinned him down when any vague language was used. Some email providers may mark our emails as spam or completely block them. The comments on their were sold out post have been really helpful. No real answers. I asked if its true that they sold more preorders than they have access to and they said they hadnt been given any information on a preorder shortage and then gave me a number to call. Has anyone received a confirmation email from Currys(UK Retailer)? - reddit They said yes. I do have a order number and the 5 deposit but no email. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. From the 2nd of October you should receive an email 28 days before launch with a unique reference code via email along with confirmation of the SKU (product) that you have pre-ordered. They said they think theres a lot of scaremongering going around but as the preorders are being handled by a third party, they have no way of gaining further info about anyones order and advised to wait a little while longer for this email. Ive just come off the phone and theyve said that confirmation emails will be being sent out on Monday. The orders will be sent out when we receive the stock from Sony and that will be a few days before the Sony is officially launched in the shops which will be in the beginning of November. Ill see you all back here when were waiting for those payment emails, lol. Please try again later. We wait. Consider joining r/PlayStation for a "lighter" more community focused subreddit. Hello As long as you have the Pre-Order reference you are guaranteed the product. If theres one silver lining, its that there are several instances across Twitter and Facebook of them saying that if you have a PRE number and the deposit has been taken, you are guaranteed a console. Help & Support | Currys I know there are other retailers whose systems had orders cancelled automatically for customers who had pre-ordered but currys is not one of them all our PS5 Pre-Orders are guaranteed. Be sure to check your spam folder for emails about your order and make sure to add Threadless to your safe list. Edit - Been talking to knowhow on Twitter today (Sunday). Press J to jump to the feed. We should be getting an email in about 6 days time asking to pay the difference hopefully! Edit 2 - Monday evening and, as far as I know, nobody has received any confirmation email. Why didn't I get an order confirmation email? - Threadless Fingers crossed. I also asked that if I have my PRE code and theres a pending transaction in my account for the deposit, am I guaranteed to get the console. I can't complain, wish Currys had emailed . Currys are now taking the piss was told yesterday if not by lunch you havent received email get in touch but now been told by end of day should receive it already been waiting 6 fucking days Christ whats so hard about copy and pasting the email to all recipients who ordered the console, So just to follow on from the top post on this article , its monday and i have yet to have a confirmation either, Money out of account, got a screenshot with my PR code but yeah no email confirmation. Quote: I should update this thread. Edit 4 - From what I can see, no confirmation emails were sent out yesterday (Tuesday).